Hospital Referral Management System


Streamline the entire referrals process

For most post-acute healthcare providers, patients intake is the source of business. Intake directly impacts the hospital’s ability to grow, provide care, and bill in a timely manner. It is vital that clerical and clinical staff are able to process inbound referrals efficiently and other necessary documents. Investing time upfront to create specific intake and referral management processes for your staff can save time, improve cash flow, and enable you to provide more timely, effective care. An easy, efficient intake process provides a great first impression for referral sources and new patients before care begins.

Strengthen existing referral relationships

Sharing outcomes with physicians can turn an informal referral relationship into a long-term working relationship. Formalized protocols for tracking long-term patient outcomes ease transitions between specialists and community PCPs, especially for chronic disease management. In this instance, the act of tracking requires hospital-based specialists and community PCPs to remain in touch—keeping the lines of communication open and aiding in care continuity. Furthermore, sharing positive patient outcome data solidifies the referring physician’s trust in care quality and reinforces a continuing referral relationship.

Enhance marketing efforts to potential Referrers

Outcomes tracking doesn’t just help strengthen current referral relationships; it also helps build new referral streams. You can leverage meaningful functionality outcomes to market your care quality to physicians who may not have existing relationships with your providers. Operational and service outcomes, such as short wait time-to-appointment and high patient satisfaction, can also help sway potential Referrers in your direction.

Help tap into patient consumerism

With patients’ increasing willingness to shop around for care that meets their financial, quality, and experience preferences, providers must ensure that information is available to potential patients. As a result, tracking outcomes and sharing that data has become critical. Consumer-targeted campaigns that highlight success stories and high-quality care can attract self-referrals. Comprehensive websites and advertising campaigns that highlight positive clinical outcomes and guide consumers through the interpretation of the metrics can build your program’s brand and reputation. Furthermore, including quotations or testimonials directly citing patient success can capitalize on the rise in patient consumerism and draw new patients into your program.